Troubleshooting

Information on common issues.

Zack Brown avatar Taylor Poe avatar Sasha Joseph avatar
13 articles in this collection
Written by Zack Brown, Taylor Poe, and Sasha Joseph

Credit card error

When I tried to purchase a license, my card was rejected. Why?
Zack Brown avatar
Written by Zack Brown
Updated over a week ago

Troubleshooting: Proxy/VPN

I'm trying to sign into the app, but I keep getting a time-out error. My machine uses Proxy/VPN.
Sasha Joseph avatar
Written by Sasha Joseph
Updated over a week ago

Troubleshooting: The app is very slow

I'm experiencing delays when trying to animate something.
Sasha Joseph avatar
Written by Sasha Joseph
Updated over a week ago

Troubleshooting: Animation playing at different speeds

My animation plays just right in my computer but slower in my external monitors.
Sasha Joseph avatar
Written by Sasha Joseph
Updated over a week ago

Troubleshooting: Figma imports

My Figma slices are not appearing in the Animator Library.
Zack Brown avatar
Written by Zack Brown
Updated over a week ago

Delete project: Troubleshooting

I can't use the dotted icon to delete my project. What should I do?
Sasha Joseph avatar
Written by Sasha Joseph
Updated over a week ago

NPM Troubleshooting

When running `npm install @haiku/cli` NPM throws a E404 not found.
Zack Brown avatar
Written by Zack Brown
Updated over a week ago

Error in production website

Uncaught TypeError: timeline.matchesCriteria is not a function
Sasha Joseph avatar
Written by Sasha Joseph
Updated over a week ago

Share page troubleshooting

My animation used to work but now it looks strange when I open it on the share page.
Taylor Poe avatar
Written by Taylor Poe
Updated over a week ago

Error when using your animation in a project

404: Failed to load resource
Zack Brown avatar
Written by Zack Brown
Updated over a week ago

Troubleshooting: Animator in Mac

Do I need to have Animator on the Applications folder?
Zack Brown avatar
Written by Zack Brown
Updated over a week ago

Trouble importing slices from Sketch

Some of my slices are not showing up in the library, why?
Sasha Joseph avatar
Written by Sasha Joseph
Updated over a week ago

Troubleshooting: Text elements cropped at the bottom

What should I do if my texts are cropped?
Taylor Poe avatar
Written by Taylor Poe
Updated over a week ago