Troubleshooting

Information on common issues.

Zack Brown avatar Taylor Poe avatar Sasha Joseph avatar +2
22 articles in this collection
Written by Zack Brown, Taylor Poe, Sasha Joseph and 2 others

External images not working

Some external images show up correctly on the project's share page, but not when I use the Lottie JSON file in my app
Sasha Joseph avatar
Written by Sasha Joseph
Updated over a week ago

[Troubleshooting] Partially visible assets

When I transform a path into a larger shape, said shape is only partially visible. How can I fix it?
Roberto Dip avatar
Written by Roberto Dip
Updated over a week ago

[Troubleshooting] Preview and exports are empty

I can play my animation on the timeline, but I can't see it on Preview mode or when I export it. Why?
Tina avatar
Written by Tina
Updated over a week ago

[Troubleshooting] Origin animations not working on Lottie

Origin animations look fine on web, but they don't show for Lottie.
Sasha Joseph avatar
Written by Sasha Joseph
Updated over a week ago

Using the Stroke dasharray/dashoffset on Illustrator paths

I'm not seeing values entered in the dasharray have any effect. Is this because it's an Illustrator-based path?
Zack Brown avatar
Written by Zack Brown
Updated over a week ago

Lottie animation looks empty when implemented on iOS/Android

I have tried to implement the animation on iOS and Android native and there's just blank screen. What can I do to fix this?
Zack Brown avatar
Written by Zack Brown
Updated over a week ago

[Troubleshooting] Animation's layers looking off in Safari

The order of my layers looks correct on other browsers, but they are mixed in Safari. Why?
Zack Brown avatar
Written by Zack Brown
Updated over a week ago

[Troubleshooting] Animation with stroke-dashoffset looking off in Safari

My animation looks great on other browsers, but it breaks in Safari. What's going on?
Tina avatar
Written by Tina
Updated over a week ago

[Troubleshooting] Animator permissions

Due to my company's security restrictions I need to set permissions to be able to start my Animator trial.
Zack Brown avatar
Written by Zack Brown
Updated over a week ago

Credit card error

When I tried to purchase a license, my card was rejected. Why?
Zack Brown avatar
Written by Zack Brown
Updated over a week ago

Troubleshooting: Proxy/VPN

I'm trying to sign into the app, but I keep getting a time-out error. My machine uses Proxy/VPN.
Sasha Joseph avatar
Written by Sasha Joseph
Updated over a week ago

Troubleshooting: The app is very slow

I'm experiencing delays when trying to animate something.
Sasha Joseph avatar
Written by Sasha Joseph
Updated over a week ago

Troubleshooting: Animation playing at different speeds

My animation plays just right in my computer but slower in my external monitors.
Sasha Joseph avatar
Written by Sasha Joseph
Updated over a week ago

Troubleshooting: Figma imports

My Figma slices are not appearing in the Animator Library.
Zack Brown avatar
Written by Zack Brown
Updated over a week ago

Delete project: Troubleshooting

I can't use the dotted icon to delete my project. What should I do?
Sasha Joseph avatar
Written by Sasha Joseph
Updated over a week ago

NPM Troubleshooting

When running `npm install @haiku/cli` NPM throws a E404 not found.
Zack Brown avatar
Written by Zack Brown
Updated over a week ago

Error in production website

Uncaught TypeError: timeline.matchesCriteria is not a function
Sasha Joseph avatar
Written by Sasha Joseph
Updated over a week ago

Share page troubleshooting

My animation used to work but now it looks strange when I open it on the share page.
Taylor Poe avatar
Written by Taylor Poe
Updated over a week ago

Error when using your animation in a project

404: Failed to load resource
Zack Brown avatar
Written by Zack Brown
Updated over a week ago

Troubleshooting: Animator in Mac

Do I need to have Animator on the Applications folder?
Zack Brown avatar
Written by Zack Brown
Updated over a week ago

Trouble importing slices from Sketch

Some of my slices are not showing up in the library, why?
Sasha Joseph avatar
Written by Sasha Joseph
Updated over a week ago

Troubleshooting: Text elements cropped at the bottom

What should I do if my texts are cropped?
Taylor Poe avatar
Written by Taylor Poe
Updated over a week ago