Troubleshooting

Information on common issues.

Sasha Joseph avatar Zack Brown avatar Taylor Poe avatar
12 articles in this collection
Written by Sasha Joseph, Zack Brown, and Taylor Poe

Troubleshooting: Proxy/VPN

I'm trying to sign into the app, but I keep getting a time-out error. My machine uses Proxy/VPN.
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Written by Sasha Joseph
Updated over a week ago

Troubleshooting: The app is very slow

I'm experiencing delays when trying to animate something.
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Written by Sasha Joseph
Updated over a week ago

Troubleshooting: Animation playing at different speeds

My animation plays just right in my computer but slower in my external monitors.
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Written by Sasha Joseph
Updated over a week ago

Troubleshooting: Figma imports

My Figma slices are not appearing in the Haiku Library.
Zack Brown avatar
Written by Zack Brown
Updated over a week ago

Delete project: Troubleshooting

I can't use the dotted icon to delete my project. What should I do?
Sasha Joseph avatar
Written by Sasha Joseph
Updated over a week ago

NPM Troubleshooting

When running `npm install @haiku/cli` NPM throws a E404 not found.
Zack Brown avatar
Written by Zack Brown
Updated over a week ago

Haiku error in production website

Uncaught TypeError: timeline.matchesCriteria is not a function
Sasha Joseph avatar
Written by Sasha Joseph
Updated over a week ago

Share page troubleshooting

My Haiku used to work but now it looks strange when I open it on the share page.
Taylor Poe avatar
Written by Taylor Poe
Updated over a week ago

Haiku 404: error when using your Haiku in a project

404: Failed to load resource
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Written by Zack Brown
Updated over a week ago

Troubleshooting: Haiku in Mac

Do I need to have Haiku on the Applications folder?
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Written by Zack Brown
Updated over a week ago

Trouble importing slices from Sketch

Some of my slices are not showing up in Haiku's library, why?
Sasha Joseph avatar
Written by Sasha Joseph
Updated over a week ago

Troubleshooting: Text elements cropped at the bottom

What should I do if my texts are cropped?
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Written by Taylor Poe
Updated in the last hour